Need Help?
For any questions or support requests, please contact us via
Email: service@artreen.com
WhatsAPP: https://wa.me/artreen.com
Phone: +86 191 2435 9265
We usually reply within 1 business hours.
Help＆FAQ — ARTREEN
Where are your clothes made?
All garments are produced under ethical manufacturing standards. Our partner brands and factories are well-established in Asia, and we ensure that workers are treated fairly, provided with healthy working conditions, and paid reasonable wages. In addition, we also provide employment opportunities for people with disabilities.
They specialize in premium streetwear and darkwear craftsmanship. We focus on fabric quality, garment structure, washing techniques, and detailed finishing.
What style is ARTREEN?
Store Brand-ARTEEN: This is our own line. We focus on practical but distinctive darkwear, featuring relaxed silhouettes, washed or distressed textures, and subtle industrial details. It’s designed for anyone who wants comfortable everyday wear with a sharp, individual edge.
Are your clothes true to size?
Most ARTREEN pieces follow Asian streetwear sizing with an oversized and relaxed fit.
Please check the size chart on each product page before placing your order. If you prefer a looser fit, we recommend sizing up. If you are unsure about sizing, feel free to contact us for assistance.
How do I wash my clothes?
To preserve the fabric texture, prints, and distressed details:
Wash inside out
Use cold water
Hand wash recommended
Avoid high heat drying
Do not machine wash or bleach
For heavyweight washed garments, slight fading over time is normal and part of the intended aesthetic.
How long does shipping take?
Estimated delivery times:
United States: 5–10 business days
Europe: 6–10 business days
Canada/Australia: 6–12 business days
Asia: 3–7 business days
Other regions: 7–15 business days
Processing time is usually 1–5 business days.
Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over $159 USD.How can I track my order?
Once your order ships, you will receive an email containing your tracking number and tracking link.
Tracking information may take several days to update after shipment.
Why did my items arrive separately?
Some orders may be shipped separately depending on warehouse availability and stock conditions.
If your order is split into multiple packages, the remaining items will arrive shortly afterward.
My tracking information has not updated
International tracking updates may temporarily pause while packages are in transit or undergoing customs clearance.
If there has been no update for several days, please contact our support team.
Do you offer worldwide shipping and expedited shipping?
Yes, ARTREEN offers worldwide shipping.
If you would like faster express delivery, please contact us after placing your order to pay the additional shipping fee. We provide UPS, DHL, and FedEx express shipping options, which usually arrive within approximately 3–5 business days.
Can I return or exchange an item?
Yes. We accept returns and exchanges within 14 days of delivery.
Returned items must:
Be unused and unworn
Include original tags
Be returned in the original packaging
What if I ordered the wrong size?
Please contact us before returning the item. We will do our best to assist you with an exchange solution.
What if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and provide photos of the issue.
We will arrange a replacement or solution as quickly as possible.
Can I cancel my order?
Orders can usually be canceled or modified before they are shipped.
Once an order has been processed or shipped, cancellation or exchange may no longer be possible.
What payment methods do you accept?
We accept / Visa / Mastercard / American / Express / PayPal / Apple Pay / Google Pay / Shop Pay
Is my payment information secure?
Yes. All payments are processed through secure encrypted checkout systems protected by SSL technology.
Your payment information is never stored directly on our servers.
What currency do you charge in?
We support multiple currencies for checkout.
Depending on your payment provider, you can find the currency and language switcher at the bottom of the website.